At Raifa Lifestyle, we want our customers to have a safe and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return, replacement, or refund according to the conditions below.

Eligibility for Return

A return or replacement may be accepted if:

  • You received a damaged or defective product.
  • You received a different product from what you ordered.
  • The product is missing important parts or accessories.
  • The product does not match the ordered product due to an error on our part.

Return Conditions

To request a return, please contact us within 48 hours of receiving the product.

The product should generally be:

  • Unused and in its original condition
  • In the original packaging, where applicable
  • Accompanied by the order information or proof of purchase

For damaged or incorrect products, customers may be asked to provide clear photos or videos of the product and packaging.

Non-Returnable Products

Some products may not be eligible for return due to hygiene, safety, or product-specific reasons.

This may include certain skincare, beauty, personal-care, and opened products. Products that have been used, damaged by the customer, or altered after delivery may also be excluded from return.

Refund Policy

If your return is approved and a refund is applicable, the refund amount will depend on the circumstances of the return.

For Cash on Delivery orders, we may request the customer’s preferred refund method and necessary information to process the refund.

Refund processing time may vary depending on the payment method and circumstances.

Exchange

Where applicable, we may offer a replacement or exchange for damaged, defective, or incorrect products, subject to product availability.

Return Shipping

If the return is due to an error on our part, such as receiving an incorrect or damaged product, we may cover the applicable return delivery cost.

For other types of returns, the customer may be responsible for applicable delivery or return charges.

How to Request a Return

Please contact Raifa Lifestyle with:

  • Order number
  • Customer name
  • Phone number
  • Reason for return
  • Photos or videos, if requested

Our support team will review the request and provide the next steps.

Policy Updates

Raifa Lifestyle reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.